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Roundtable

Adding value with information services November 2, 1999

Having implemented global intranets and successfully launched cost-saving applications, knowledge managers are now actively pursuing ways to generate new revenues. A common approach is to begin by contracting with internal clients for new knowledge-based products and services. The next step is to serve suppliers, customers, and strategic partners. This roundtable will explore how to leverage knowledge management investments into new sources of revenue.

The Society of Knowledge Base Publishers will hold a one-day roundtable at KPMG, Boston, MA on November 2, 1999, to provide a forum in which participants can share information on this topic. This is not a training session, but an idea exchange for experienced practitioners. The session is being hosted by Renee A. Massoud, Director, Research & Content Strategies, KPMG LLP.

DISCUSSION TOPICS

• What kinds of knowledge-based products and services are companies offering?

• How are knowledge-based profit centers launched? Where in the organization do they originate? 

• How long before knowledge profit centers are expected to cover expenses or make money?

• What kinds of roles and skills are needed? Is it necessary to increase head count or can existing jobs be redesigned?

• How do profit centers promote their services and "brand" their products? What kinds of strategic alliances make sense?

• What intellectual property issues arise and how do you deal with them?

• How are profit center staff rewarded for success?

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