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Content management software


Summary posted by Valerie, on January 24, 2001

1. There are a lot of document management software products available today. IBM has a few products that might be beneficial to you (e.g. Content Manager). Other top leading application service providers in the document management arena are: Documentum 4i and PC Docs.

2. [Message posted by Jean Graef, The Montague Institute] To solve this problem, we developed a database using Filemaker, the most popular database for departments, teams, and small companies. We looked at a variety of programs, but we couldn't find anything that had all the features we wanted -- the ability to:

1. Handle all kinds of documents -- books, articles, Web sites, graphics, etc. 

2. Assign index terms and subjects to both documents and people 

3. Maintain full contact information for people who had authored, suggested, or been the subject of an article or Web site 

4. Link contact information to document information 

5. Maintain a thesaurus that can create a hierarchy of terms and link index terms in relationships 

6. Link to documents, both on the Web and on our local hard disk or network 

7. Handle e-mail messages, notes of telephone conversations, and other informal communication formats 

8. Output reports and files to help produce indexes for our print publications as well as maintain a variety of indexes for our Web site.


Since our database doesn't contain the document (only a description of it), copyright enforcement is up to the user. In my personal database, I store copies of documents on my own hard disk for personal use. If someone else wants to access a document from a commercial source (as opposed to an internal document or free Web site), they can learn about it by searching my database on our intranet, but they can't access it unless they have permission (normally a password or an enterprise-level license agreement).

You can see one view of our database on our Indexes and Thesaurus page.

We are making it available to the public as a learning and prototyping tool (see "Introduction to content management")

3. We are going to buy a new software called Cindoc Web, produced by Cincom, an American software house. 

If I well understood, by Cindoc you'll be able to manage your electronic documents, distribute them by users' profile, manage "dossier" (documents originally in different format), publish on the web, make info retrieval, etc.

In the software we already have (Texto produced by Chemdata France, now acquired by Cincom), we are used to import the full text of the document we index and summarize.

We are willing to let some of our client -- in a protect web site, with a password -- to use this software and to search-read-download the full text of the articles.

We don't have any commercial purpose, just to offer a service to our trading online customers.

To get permission to publish full text (the most part of them are studies found and selected on the free Web), our legal consultant advised us to write directly to editors to ask for permission to publish their studies (of course citing authors, source, etc).

This is the only way we find to publish full text studies, according to the copyright rules worldwide.

At present we are going to send these requests and don't know what kind of replies will get.

4. I have a great solution for your Document/Content Management Software needs. There is a product called SydneyPlus that is an outstanding "special library management system." I have no relationship with this company (wish I did), so I have no reservations in recommending them to you. They provide their entire package at no charge to potential customers to evaluate their product and user support system.

My contact with the company is Judy Sandell in the company's Los Angeles office. Judy can be reached at (310) 370-5654 or via e-mail at JSandell@ILS.ca. I highly recommend that you contact her regarding your developing document/content management needs.

5. I have been closely involved with creating and maintaining a dedicated online data archive of e-articles/ images related to the textile industry. It is available on the intranet of our textile business organization. From my experience of managing online documents, it seems that most out of the box solutions are inadequate in one way or another. It is best to develop a custom made solution - for example, Microsoft has a product FullTextSearch (FTS) packaged with their Internet Information Server (IIS). If implemented properly, it can read non-structured data quite efficiently. Customized browsers for subject browsing with header pointers to a database map can be a very effective solution. Indexing with a trigger based / store procedure solution is a simple way with a very small turnaround time. Developing such a system is much cheaper than buying an incomplete out of the box package.

If you already have a system with a standard database software i.e. Oracle, SQL Server etc., and a standard web server (IIS, Apache etc.) you should need no additional software.

6. I noticed your post last week to the competitive-intelligence eGroup about doc-man, and thought I'd mention that, custom-built systems are ALWAYS better than shoe-horning shrinkwrapped software to your specific needs -- thing is, most people think they're also always much more costly.

I've been working with a great software developer (and market analyst, incidentally) -- Susie Inouye of Databeans -- who has built such a system for one of our joint clients. You can reach her at sinouye@databeans.net with questions and specifics about the system -- but it sounded like she might have some ideas for you.

7. If you are after a product that you wish to index content on your desktop or across a small shared LAN you might like to try something relatively cheap (or even free) like ISYS by Odyssey Development, Kenjin by Autonomy, or Microsoft Internet Information Server (MSIIS). I use the concept mapping capabilities of Autonomy's Kenjin to alert me to subject-related content on my hard disk, info held on my LAN and stuff out there on there on the Web (be careful though, it tends to kill your machine unless you have a fast processor).

But...if you want overkill by choosing an application that has more of an enterprise application flavor, there is a huge array of products from the KMS arena focused on resource discovery for unstructured information (Verity, Excalibur, Dataware, Mustcat/BrightStation, Microsoft, BroadVision, Plumtree, Autonomy, CompassWare, Datachannel, Hummingbird) and on structured information (Lotus Notes, Intraspect, OpenText, InfoAdvantage, AlphaServe, Viador, CoreChange, Cognos, Brio, etc). Companies offering EIP [Enterprise Information Portal] solutions include Netscape, Tibco, Epicentric, Portera, etc. Add to this entrants in the content management sphere (Vignette, Allaire Spectra, Interwoven, BroadVision, Documentum, etc) and you begin to get a wide (and often confusing) range of applications to choose from.

Many of these have external spidering capabilities and use intelligent agent applications for alerts, digests, dynamic personalization, content aggregation, syndicated and syndicating capabilities, automated taxonomy creation, etc.

Edited on September 14, 2005