The library Web site at HP Labs had accumulated negative
feedback as it evolved from a simple listing of services to a research
portal on the company's Web site. In 2003, a library redesign team used
interviews to identify 74 tasks that users were trying to accomplish.
This article tells how they used this information along with a card sorting
exercise to create a more usable library Web site. Includes screen shots,
lessons learned, and a Q&A section.
This month's entries include articles on AJAX (a popular
new tool for Web site development) and how to create an internal knowledge
marketplace to enhance information worker productivity.
What's the best way to provide enterprise-wide access
to information stored on collaborative Web sites? In this 3-hour teleconference
roundtable, Montague Institute founder Jean Graef will lead a group
of experienced practitioners in a discussion about what works and what
doesn't in collaboration search and retrieval.
How to identify, describe,
and measure high-impact areas of expertise, business
processes, or corporate functions. How to set "porous" domain
boundaries and gather data needed for planning a knowledge base publication.
In this course, you'll learn the basic needs analysis techniques required
for subsequent courses in this series.
How and when to use a full
text search engine in conjunction with other retrieval and navigation
tools. How to integrate a taxonomy with a metadata-aware search engine
such as Ultraseek. Create search metadata with the Montague Institute
Lab.
How to create and modify an
organization scheme for electronic images. How to set up an efficient
image archive. How to manipulate and transform images for print, Web,
and database publishing. Create image metadata with the Montague Institute
Lab.
