A "knowledge domain"
is an area of expertise, business
process, or corporate function bounded by specific content, people,
and tasks. For example, long-range planning, mid-career training
and development, and MBA coursework all use information about business
trends, but because the people and tasks are different, each case
represents a different domain.
Identifying and analyzing domains is the first
step in knowledge base publishing. This distance learning course
guides you through the process and helps your gather the data you'll
need to create high value knowledge base deliverables.
WHAT YOU WILL LEARN
At the end of the course, you should be able to:
identify key knowledge domains in your organization;
describe the scope and boundaries of a specific
domain of interest;
outline the metrics that will used to assess the
business value of system changes;
describe the domain's relevant content, people,
and processes.
WHO SHOULD TAKE THIS COURSE This course is designed for Web site publishers, content owners, knowledge
managers, information architects, technical writers, e-commerce managers,
editors and others who want to learn how to define the requirements for
increasing information productivity. We recommend that an interdisciplinary
team of two to four people take the course together.
TECHNICAL REQUIREMENTS You'll need Internet access and a Web browser (e.g. Internet Explorer
4 or later, Netscape 5 or later).
COURSE FORMAT The course is conducted via teleconference,
e-mail, and the Web.
COURSE OUTLINE
Section 1: What is a domain?
How to recognize and describe
business domains. How to identify key information-intensive domains in
your own organization.
Section 2: Domain productivity
How to select qualitative and quantitative criteria
for evaluating the productivity of a business process or domain. How to
gather and analyze metrics data.
Section 3: How to define a specific domain
How to identify and describe the key people, processes,
and content required in a specific domain of your choosing.
Section 4: Adapting, extending, and integrating domains
How to avoid "information silos" by creating
domains with "porous" boundaries.
ABOUT THE INSTRUCTOR Jean Graef is a "boundary spanner"
with an interdisciplinary background as a manager, entrepreneur, librarian,
programmer, and journalist. She has been developing and conducting seminars
on cutting edge information topics since the early 1980's.
DATE & TIME You can start the Web course at any time and proceed at your own pace.
You do not have to wait for a class to form. You should allow two to four
months to complete the course. To minimize the time commitment for any
one person, we recommend that you take the course as a team and select
a domain with a relatively narrow scope.
INSTRUCTIONAL OPTIONS This course can be taught by one of our
instructors on site at your facility (minimum 4 participants) or you can
become licensed to teach the course as a Montague
Fellow in Knowledge Base Publishing.
COST Entire course: $2,750 per person (nonmembers),
$2,500 per person (members of the Society of Knowledge
Base Publishers). Discounts are available for more than five people.
HOW TO REGISTER
Call (423) 968-5584 to request a pro forma invoice or provide a credit
card number (we accept Visa, MasterCard, American Express, Diners Club,
and Discover). Payment must be received before your start date.
Created on November 29, 2002 | Updated on
October 24, 2008
