As companies get more experience with knowledge base
publishing, it becomes easier to measure cost savings and find new ways
to capitalize on overlooked intellectual assets. Today we are seeing more
projects move from the cost saving to the revenue generating end of the
development continuum. This article discusses eleven examples spread across
the entire spectrum, from cost savings to new business opportunities.
Includes examples from Nissan, Texas Instruments, Thomas Cook, Shell,
Hewlett-Packard, GE Capital, and Columbia University. Comparison chart.
