Leveraging experts

November, 1998

Often the most cost-effective way to solve a problem is ask an expert, but they are usually hard to find and may not be available when needed. This article discusses the pros and cons of seven kinds of software designed to help identify who knows what -- HR software packages, resume-oriented systems, custom skills databases, programs that find experts automatically, commercial databases, the World Wide Web, and messaging systems. Included is a description of Mitre Corporation's ExpertFinder system for finding experts in real time by looking at the documents they publish or documents that mention them.

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