Knowledge management at Arthur D. Little


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September, 1999

Guest article by Laurence P. Chait, Vice President and Corporate Director of Knowledge Management at Arthur D. Little

Using "rapid application development" (RAD) techniques, ADL is developing its KM program on four fronts at once -- content, culture, process, and infrastructure. Tools and techniques include a Lotus Notes network, new roles such as Knowledge Advocate, Knowledge Steward, and Knowledge Coordinator, and two cross-functional task forces. The article includes a section in which Chait responds to our questions:

proportion of cost-saving to revenue-generating outcomes;
what tools and techniques are used by Knowledge Stewards;
how people in the new roles carved out time from their existing jobs to perform them.

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